“The management no longer depends upon the talents or skills of its workers – those things are built into the operating systems and machines. Jobs that have been “deskilled” can be filled cheaply. The need to retain any individual worker is greatly reduced by the ease with which he or she can be replaced.”

“The management no longer depends upon the talents or skills of its workers – those things are built into the operating systems and machines. Jobs that have been “deskilled” can be filled cheaply. The need to retain any individual worker is greatly reduced by the ease with which he or she can be replaced.”

— Eric Schlosser