“Angry people need someone who cares enough to listen long enough to understand the pain. They need someone who listens carefully enough to identify with the person’s anger, wisely enough to express understanding, and courageously enough to respond with a gentle, truthful answer – an answer that seeks resolution of the issue that gave rise to the anger.”

“Angry people need someone who cares enough to listen long enough to understand the pain. They need someone who listens carefully enough to identify with the person’s anger, wisely enough to express understanding, and courageously enough to respond with a gentle, truthful answer – an answer that seeks resolution of the issue that gave rise to the anger.”

— Gary Chapman