“I look at it this way – I don’t ever want to apologize for something i’ve said, but I want to be gracious enough to be ready to apologize if I ever need to. My answers to those questions have come gradually and after some trial and error. In my own life, personally and professionally, I’ve realized that being civil is an active decision that I get to choose to make several times a day. That’s why I believe there’s hope – civility is not extinct. It is a choice.”
