“In fact, most of the time, things do not turn out as we expect. But the potential value of unexpected developments is rarely tapped. Instead, when things turn out contrary to our expectations, we go immediately into problem-solving mode and react, or just try harder – without taking the time to see whether this unexpected development is telling us something important about our assumptions. “This more prepared mental state is really where a lot of the longer-term payoff is,” says Galloway.”
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