“Eavesdrop on any coffee shop conversation and you’ll realize in a heartbeat you’d never put that slush onscreen. Real conversation is full of awkward pauses, poor word choices and phrasing, non sequiturs, pointless repetitions; it seldom makes a point or achieves closure. But that’s okay because conversation isn’t about making points or achieving closure. It’s what psychologists call “keeping the channel open.” Talk is how we develop and change relationships.”
