“During the London riots in August 2011, I witnessed looters forming an orderly queue to squeeze, one at a time, through the smashed window of a shop they were looting. They even did the ‘paranoid pantomime’, deterring potential queue-jumpers with disapproving frowns, pointed coughs and raised eyebrows. And it worked. Nobody jumped the queue. Even amid rioting and mayhem – and while committing a blatant crime – the unwritten laws of queuing can be ‘enforced’ by a raised eyebrow.”
