“Being truly connected to the other person happens when we see them in a way that’s both emotional and rational, especially if we include listening with our eyes: looking for clues in the face, in gestures – in all the nonverbal signs of a state of mind. It’s complete and total listening. First, it’s understanding what another person is feeling – what’s usually called empathy – and second, an awareness of what another person is thinking – what scientists call Theory of Mind.”
