“If I’m trying to explain something and you don’t follow me, it’s not simply your job to catch up. It’s my job to slow down. This is at the heart of communicating: If I tell you something without making sure you got it, did I really communicate anything? Was I talking to you, or was I just making noises? In the mirror exercise, is the leader enabling the follower to follow, or is he just waving his arms?”
