“I learned when you shout at someone,” he once said, “you make him afraid. And when he’s afraid, he won’t tell you his troubles” – or tell a manager the truth about what on the assembly line wasn’t working, or what had gone wrong. An.”
“I learned when you shout at someone,” he once said, “you make him afraid. And when he’s afraid, he won’t tell you his troubles” – or tell a manager the truth about what on the assembly line wasn’t working, or what had gone wrong. An.”
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