“We want to hear, we long to hear, “I screwed up. I will do my best to ensure that it will not happen again.” Most of us are not impressed when a leader offers the form of Kennedy’s admission without its essence, as in Ronald Reagan’s response to the Iran-Contra scandal, which may be summarized as “I didn’t do anything wrong myself, but it happened on my watch, so, well, I guess I’ll take responsibility.”3 That doesn’t cut it.”
