“Listening includes paying attention to the whole person, and especially their emotions. When we really listen, we give careful attention not just to the words a person says but also to the feelings he or she is trying to communicate. Listening requires attending to the other person’s heart.”

“Listening includes paying attention to the whole person, and especially their emotions. When we really listen, we give careful attention not just to the words a person says but also to the feelings he or she is trying to communicate. Listening requires attending to the other person’s heart.”

— Karen Ehman