“Empathy ultimately leads to empathic ideas and products, because when you experience empathy you are centering your efforts on the person you are serving,” Haselmayer told me. “Deep down, I think there is a human desire for connectedness. We want to be engaged, trusted, and in touch. The troubling thing is that we are not often taught how to do that, so we approach problems at a distance, without any true sense of connectedness to the person for whom we’re solving the problem.”
