“It is an unquestioned assumption that managers should have and set targets and then create control systems – incentives, performance appraisals, budget reporting and computers to keep track of them all – to ensure the targets are met. In Toyota, these practices simply do not exist. To.”

“It is an unquestioned assumption that managers should have and set targets and then create control systems – incentives, performance appraisals, budget reporting and computers to keep track of them all – to ensure the targets are met. In Toyota, these practices simply do not exist. To.”

— John Seddon