“He found a book called Human Error, by a British psychologist aptly named James Reason. “It was like reading the owner’s manual of the human mind,” he later recalled. “Not the usual owner’s manual, but an owner’s manual that pointed out all the peculiarities and idiosyncrasies of how we.”

“He found a book called Human Error, by a British psychologist aptly named James Reason. “It was like reading the owner’s manual of the human mind,” he later recalled. “Not the usual owner’s manual, but an owner’s manual that pointed out all the peculiarities and idiosyncrasies of how we.”

— Michael Lewis