“Communication is a system. Everything that is said is simultaneously an instigation and a reaction, a reaction and an instigation. Most of us tend to focus on the first part of that process while ignoring or downplaying the second. We see ourselves as reacting to what others say and do, without realizing that their actions or words are in part reactions to ours, and that our reactions to them won’t be the end of the process but rather will trigger more reactions, in a continuous stream.”
