“When your spouse is angry and upset and lashing out words of heat, if you choose to be loving, you will not reciprocate with additional heat but with a soft voice. You will receive what he is saying as information about his emotional feelings. You will let him tell you of his hurt, anger, and perception of events. You will seek to put yourself in his shoes and see the event through his eyes and then express softly and kindly your understanding of why he feels that way.”
