“First, business: poor communication costs us about $37 billion a year, according to a study from training provider Cognisco.4 That boils down to a tally, per worker, of more than $26,000 annually. And that calculation only includes companies with more than one hundred employees. Imagine how much higher that number would be if we included all businesses.”

“First, business: poor communication costs us about $37 billion a year, according to a study from training provider Cognisco.4 That boils down to a tally, per worker, of more than $26,000 annually. And that calculation only includes companies with more than one hundred employees. Imagine how much higher that number would be if we included all businesses.”

— Celeste Headlee