“We are more likely to misunderstand people who are different from us. That’s why we are tempted to label them as “difficult.” In doing so, we place them in a different category and are even less likely to appreciate their behavior. Before you know it, you are pulled into the cycle of assumptions and blame.”

“We are more likely to misunderstand people who are different from us. That’s why we are tempted to label them as “difficult.” In doing so, we place them in a different category and are even less likely to appreciate their behavior. Before you know it, you are pulled into the cycle of assumptions and blame.”

— Gilbert Eijkelenboom