“Lillian sounds like she’s more nice than she is kind. Does that make sense? Niceness is good manners, and stopping to give someone directions, and smiling at the overworked cashier at the supermarket. These are all good things, but they have nothing to do with what’s underneath. Niceness is all about what we do when other people are looking. Kindness, on the other hand, runs deep. Kindness is what happens when no one’s looking.”
