“Politeness does not prevent a person from feeling angry or upset or hurt. What it does is delay the expression of the feeling. Manners counteract the rush to judgement. They allow a few moments for more information to emerge, for the ire to reduce slightly before doing anything decisive. The delay built into politeness allows you time to determine the true facts. It provides space to understand the issue behind the anger. If you knew more, you might not be so irate.”
