“I have often thought that everyone should work in retail at some point in their lives, kind of like mandatory military service. They would understand two things – first, that serving customers all day can be a very difficult job, and second, that being kind is so much more effective than being nasty.”

“I have often thought that everyone should work in retail at some point in their lives, kind of like mandatory military service. They would understand two things – first, that serving customers all day can be a very difficult job, and second, that being kind is so much more effective than being nasty.”

— Ina Garten