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Top 8 Jerry Z. Muller Quotes (2024 Update)

Jerry Z. Muller Quote: “Trying to force people to conform their work to preestablished numerical goals tends to stifle innovation and creativity – valuable qualities in most settings. And it almost inevitably leads to a valuation of short-term goals over long-term purposes.”

1. “Trying to force people to conform their work to preestablished numerical goals tends to stifle innovation and creativity – valuable qualities in most settings. And it almost inevitably leads to a valuation of short-term goals over long-term purposes.”

— Jerry Z. Muller

Jerry Z. Muller Quote: “In situations where there are no real feasible solutions to a problem, the gathering and publication of performance data serves as a form of virtue signaling. There is no real progress to show, but the effort demonstrated in gathering and publicizing the data satisfies a sense of moral earnestness. In lieu of real progress, the progress of measurement becomes a simulacrum of success.”

2. “In situations where there are no real feasible solutions to a problem, the gathering and publication of performance data serves as a form of virtue signaling. There is no real progress to show, but the effort demonstrated in gathering and publicizing the data satisfies a sense of moral earnestness. In lieu of real progress, the progress of measurement becomes a simulacrum of success.”

— Jerry Z. Muller

Jerry Z. Muller Quote: “Accountability ought to mean being held responsible for one’s actions. But by a sort of linguistic sleight of hand, accountability has come to mean demonstrating success through standardized measurement, as if only that which can be counted really counts.”

3. “Accountability ought to mean being held responsible for one’s actions. But by a sort of linguistic sleight of hand, accountability has come to mean demonstrating success through standardized measurement, as if only that which can be counted really counts.”

— Jerry Z. Muller

Jerry Z. Muller Quote: “The most characteristic feature of metric fixation is the aspiration to replace judgment based on experience with standardized measurement.”

4. “The most characteristic feature of metric fixation is the aspiration to replace judgment based on experience with standardized measurement.”

— Jerry Z. Muller

Jerry Z. Muller Quote: “If what is actually measured is a reasonable proxy for what is intended to be measured, and if it is combined with judgment, then measurement can help practitioners to assess their own performance, both for individuals and for organizations. But problems arise when such measures become the criteria used to reward and punish – when metrics become the basis of pay-for-performance or ratings.”

5. “If what is actually measured is a reasonable proxy for what is intended to be measured, and if it is combined with judgment, then measurement can help practitioners to assess their own performance, both for individuals and for organizations. But problems arise when such measures become the criteria used to reward and punish – when metrics become the basis of pay-for-performance or ratings.”

— Jerry Z. Muller

Jerry Z. Muller Quote: “Metric fixation is the persistence of these beliefs despite their unintended negative consequences when they are put into practice.6 It occurs because not everything that is important is measureable, and much that is measurable is unimportant.”

6. “Metric fixation is the persistence of these beliefs despite their unintended negative consequences when they are put into practice.6 It occurs because not everything that is important is measureable, and much that is measurable is unimportant.”

— Jerry Z. Muller

Jerry Z. Muller Quote: “Metric fixation leads to a diversion of resources away from frontline producers toward managers, administrators, and those who gather and manipulate data.”

7. “Metric fixation leads to a diversion of resources away from frontline producers toward managers, administrators, and those who gather and manipulate data.”

— Jerry Z. Muller

Jerry Z. Muller Quote: “There are things that can be measured. There are things that are worth measuring. But what can be measured is not always what is worth measuring; what gets measured may have no relationship to what we really want to know. The costs of measuring may be greater than the benefits. The things that get measured may draw effort away from the things we really care about. And measurement may provide us with distorted knowledge – knowledge that seems solid but is actually deceptive.”

8. “There are things that can be measured. There are things that are worth measuring. But what can be measured is not always what is worth measuring; what gets measured may have no relationship to what we really want to know. The costs of measuring may be greater than the benefits. The things that get measured may draw effort away from the things we really care about. And measurement may provide us with distorted knowledge – knowledge that seems solid but is actually deceptive.”

— Jerry Z. Muller

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