Top 4 Marc Stickdorn Quotes (2024 Update)

Marc Stickdorn Quote: “The series of interactions outline a so called customer journey through the offerings of the respective service.”

1. “The series of interactions outline a so called customer journey through the offerings of the respective service.”

Marc Stickdorn Quote: “In order to design for understanding, we need to understand design.” – Erik Spiekermann, graphic designer When.”

2. “In order to design for understanding, we need to understand design.” – Erik Spiekermann, graphic designer When.”

3. “Designers possess more than simply an ability to style products; they are practitioners of an applied process of creative skills: identifying problems, researching, analysing, evaluating, synthesising and then conceptualising, testing and communicating solutions.”

— Marc Stickdorn

4. “5 principles of service design thinking MARC STICKDORN 1. User-centred Services should be experienced through the customer’s eyes. 2. Co-creative All stakeholders should be included in the service design process. 3. Sequencing The service should be visualised as a sequence of interrelated actions. 4. Evidencing Intangible services should be visualised in terms of physical artefacts. 5. Holistic The entire environment of a service should be considered. A.”

— Marc Stickdorn

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