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Top 15 Marilyn Suttle Quotes (2025 Update)

Marilyn Suttle Quote: “Truth builds trust.”
Marilyn Suttle Quote: “Moods can be contagious. Don’t catch or spread a bad mood.”
Marilyn Suttle Quote: “How you think about your customers influences how you respond to them.”
Marilyn Suttle Quote: “Be as kind to the person in the mirror as you are to others.”
Marilyn Suttle Quote: “People who work in an environment where doing their best is recognized have a better chance of feeling good about their work.”
Marilyn Suttle Quote: “When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change.”
Marilyn Suttle Quote: “When you give appreciation IN ORDER TO get something– it’s manipulation and people can sense it. Appreciate genuinely.”
Marilyn Suttle Quote: “If you take the approach of “earning” your customers’ business every day and treating them well, they’re less likely to try someone else.”
Marilyn Suttle Quote: “When a customer is upset, remember that you’re dealing with a person, not a problem.”
Marilyn Suttle Quote: “Even your most loyal customers always have a choice about where to take their business.”
Marilyn Suttle Quote: “Do an evening review at the end of the day to reflect on what went well, and what you’d do differently next time.”
Marilyn Suttle Quote: “Feelings have more to do with the story you tell yourself than the facts.”
Marilyn Suttle Quote: “Look for the positive qualities in your client’s negative behavior.”
Marilyn Suttle Quote: “Get in touch with your passion and put it to work at work.”
Marilyn Suttle Quote: “Notice the difference between being in control and needing control.”
Marilyn Suttle Quote: “Your customers are responsible for your company’s reason for existing.”
Marilyn Suttle Quote: “Service heroes strive to exceed the customer’s expectations.”
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