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Top 30 Mark Goulston Quotes (2025 Update)

Mark Goulston Quote: “Be more interested than interesting.”

1. “Be more interested than interesting.”

— Mark Goulston

Mark Goulston Quote: “Perpetually needy people suck the life out of you, because no matter what you do for them, it’s never enough.”

2. “Perpetually needy people suck the life out of you, because no matter what you do for them, it’s never enough.”

— Mark Goulston

Mark Goulston Quote: “To strengthen your interpersonal influence, don’t win arguments. Instead, win hearts and minds.”

3. “To strengthen your interpersonal influence, don’t win arguments. Instead, win hearts and minds.”

— Mark Goulston

Mark Goulston Quote: “You can’t fix something until you admit it’s broken.”

4. “You can’t fix something until you admit it’s broken.”

— Mark Goulston

Mark Goulston Quote: “Understanding a person’s hunger and responding to it is one of the most potent tools you’ll ever discover for getting through to anyone you meet in business or your personal life.”

5. “Understanding a person’s hunger and responding to it is one of the most potent tools you’ll ever discover for getting through to anyone you meet in business or your personal life.”

— Mark Goulston

Mark Goulston Quote: “Life is a series of steps into the unknown.”

6. “Life is a series of steps into the unknown.”

— Mark Goulston

Mark Goulston Quote: “Wealth is what you take from the world; worth is what you give back.”

7. “Wealth is what you take from the world; worth is what you give back.”

— Mark Goulston

Mark Goulston Quote: “Mark Twain once said, “Most conversations are monologues in the presence of witnesses.”

8. “Mark Twain once said, “Most conversations are monologues in the presence of witnesses.”

— Mark Goulston

Mark Goulston Quote: “Human beings invent just as many ways to sabotage their lives as to improve them.”

9. “Human beings invent just as many ways to sabotage their lives as to improve them.”

— Mark Goulston

Mark Goulston Quote: “You know the old saying, “If you can’t stand the heat, get out of the kitchen.” Well, if you always get out as soon as the kitchen gets hot, your life will end up half-baked.”

10. “You know the old saying, “If you can’t stand the heat, get out of the kitchen.” Well, if you always get out as soon as the kitchen gets hot, your life will end up half-baked.”

— Mark Goulston

Mark Goulston Quote: “People who were abused as children tend to get angry and strike out at the world. People who were neglected tend to feel defeated and withdraw from the world. People who were not given guidance tend to lack confidence and self-reliance. Each pathway leads to different forms of self-defeat.”

11. “People who were abused as children tend to get angry and strike out at the world. People who were neglected tend to feel defeated and withdraw from the world. People who were not given guidance tend to lack confidence and self-reliance. Each pathway leads to different forms of self-defeat.”

— Mark Goulston

Mark Goulston Quote: “One absolutely crucial element in moving your brain from panic to logic is to put words to what you’re feeling at each stage.”

12. “One absolutely crucial element in moving your brain from panic to logic is to put words to what you’re feeling at each stage.”

— Mark Goulston

Mark Goulston Quote: “A communications expert once made this distinction: “A know-it-all who doesn’t know what he is talking about is a jerk. A know-it-all who does know what he is talking about is just an ass.”

13. “A communications expert once made this distinction: “A know-it-all who doesn’t know what he is talking about is a jerk. A know-it-all who does know what he is talking about is just an ass.”

— Mark Goulston

Mark Goulston Quote: “Empathy is a sensory experience; that is, it activates the sensory part of your nervous system, including the mirror neurons we’ve talked about. Anger, on the other hand, is a motor action – usually a reaction to some perceived hurt or injury by another person. So by taking people out of anger and shifting them into an empathic behavior, the Empathy Jolt moves them from the motor brain to the sensory brain.”

14. “Empathy is a sensory experience; that is, it activates the sensory part of your nervous system, including the mirror neurons we’ve talked about. Anger, on the other hand, is a motor action – usually a reaction to some perceived hurt or injury by another person. So by taking people out of anger and shifting them into an empathic behavior, the Empathy Jolt moves them from the motor brain to the sensory brain.”

— Mark Goulston

Mark Goulston Quote: “Perceiving is believing. Misperceiving is deceiving – And worse yet, prevents achieving.”

15. “Perceiving is believing. Misperceiving is deceiving – And worse yet, prevents achieving.”

— Mark Goulston

Mark Goulston Quote: “Emotions are built on layers. Beneath hatred is usually anger; beneath anger is frustration; beneath frustration is hurt; beneath hurt is fear. If you keep expressing your feelings, you will generally move through them in that order. What begins with “I hate you” culminates in “I’m scared. I don’t want to lose you, and I don’t know what to do about it.”

16. “Emotions are built on layers. Beneath hatred is usually anger; beneath anger is frustration; beneath frustration is hurt; beneath hurt is fear. If you keep expressing your feelings, you will generally move through them in that order. What begins with “I hate you” culminates in “I’m scared. I don’t want to lose you, and I don’t know what to do about it.”

— Mark Goulston

Mark Goulston Quote: “The measure of self-assurance is how deeply and sincerely interested you are in others; the measure of insecurity is how much you try to impress them with you.”

17. “The measure of self-assurance is how deeply and sincerely interested you are in others; the measure of insecurity is how much you try to impress them with you.”

— Mark Goulston

Mark Goulston Quote: “That is what learning is. You suddenly understand something you’ve understood all your life, but in a new way.” – DORIS LESSING Ordinary.”

18. “That is what learning is. You suddenly understand something you’ve understood all your life, but in a new way.” – DORIS LESSING Ordinary.”

— Mark Goulston

Mark Goulston Quote: “Those who are comfortable taking chances know that the best way to grow is to reach beyond their grasp. Their sense of direction comes from the heart. They don’t shy away from surprise; they might even seek it out. And they seldom die with regrets. In the end we regret not what we have done but what we have not done.”

19. “Those who are comfortable taking chances know that the best way to grow is to reach beyond their grasp. Their sense of direction comes from the heart. They don’t shy away from surprise; they might even seek it out. And they seldom die with regrets. In the end we regret not what we have done but what we have not done.”

— Mark Goulston

Mark Goulston Quote: “The key to fixing a big problem is to select the right tools.”

20. “The key to fixing a big problem is to select the right tools.”

— Mark Goulston

Mark Goulston Quote: “Something I know about seemingly confident people, and especially people who work in large companies, is that often they’re more afraid of making a mistake than they are of wanting to do something right.”

21. “Something I know about seemingly confident people, and especially people who work in large companies, is that often they’re more afraid of making a mistake than they are of wanting to do something right.”

— Mark Goulston

Mark Goulston Quote: “These elements of the Side-by-Side approach – asking questions during a shared moment, and then deepening the conversation with more questions – are as powerful as communication gets: so powerful that they form the core of the Socratic Method. Socrates never told anybody anything; he just walked around town with people asking them questions until they figured out the answers themselves, and in the process he helped create Western civilization.”

22. “These elements of the Side-by-Side approach – asking questions during a shared moment, and then deepening the conversation with more questions – are as powerful as communication gets: so powerful that they form the core of the Socratic Method. Socrates never told anybody anything; he just walked around town with people asking them questions until they figured out the answers themselves, and in the process he helped create Western civilization.”

— Mark Goulston

Mark Goulston Quote: “These people work hard and do their best, and they want the world to acknowledge that they’re intelligent, valuable, and creative.”

23. “These people work hard and do their best, and they want the world to acknowledge that they’re intelligent, valuable, and creative.”

— Mark Goulston

Mark Goulston Quote: “Giselle Chapman was hired by Bristol-Myers Squibb, one of the leading pharmaceutical companies at that time. She became their number one sales representative, and went on to form her own consulting company.”

24. “Giselle Chapman was hired by Bristol-Myers Squibb, one of the leading pharmaceutical companies at that time. She became their number one sales representative, and went on to form her own consulting company.”

— Mark Goulston

Mark Goulston Quote: “It’s hard to realize that you might be wrong when you think you’re right – especially when your logic, analysis, emotions, experience, and preparation all point toward your conclusion. As Mark Twain said, “It ain’t what you don’t know that gets you into trouble. It’s what you know for sure that just ain’t so.”

25. “It’s hard to realize that you might be wrong when you think you’re right – especially when your logic, analysis, emotions, experience, and preparation all point toward your conclusion. As Mark Twain said, “It ain’t what you don’t know that gets you into trouble. It’s what you know for sure that just ain’t so.”

— Mark Goulston

Mark Goulston Quote: “Making someone “feel felt” simply means putting yourself in the other person’s shoes. When you succeed, you can change the dynamics of a relationship in a heartbeat. At that instant, instead of trying to get the better of each other, you “get” each other and that breakthrough can lead to cooperation, collaboration, and effective communication.”

26. “Making someone “feel felt” simply means putting yourself in the other person’s shoes. When you succeed, you can change the dynamics of a relationship in a heartbeat. At that instant, instead of trying to get the better of each other, you “get” each other and that breakthrough can lead to cooperation, collaboration, and effective communication.”

— Mark Goulston

Mark Goulston Quote: “You’re in trouble if you’re trying to gain buy-in from someone who’s feeling angry, defiant, upset, or threatened because, in these situations, the person’s higher brain isn’t calling the shots. If you’re talking to a boss, a customer, a spouse, or a child whose lower brain or midbrain is in control, you’re talking to a cornered snake or, at best, a hysterical rabbit.”

27. “You’re in trouble if you’re trying to gain buy-in from someone who’s feeling angry, defiant, upset, or threatened because, in these situations, the person’s higher brain isn’t calling the shots. If you’re talking to a boss, a customer, a spouse, or a child whose lower brain or midbrain is in control, you’re talking to a cornered snake or, at best, a hysterical rabbit.”

— Mark Goulston

Mark Goulston Quote: “While the simple act of naming the emotions you feel at each stage in a crisis is part of the solution, it’s just the first step.”

28. “While the simple act of naming the emotions you feel at each stage in a crisis is part of the solution, it’s just the first step.”

— Mark Goulston

Mark Goulston Quote: “If someone can’t or won’t listen to you, get him to listen to himself.”

29. “If someone can’t or won’t listen to you, get him to listen to himself.”

— Mark Goulston

Mark Goulston Quote: “If you want to have an interesting dinner conversation, be interested. If you want to have interesting things to write, be interested. If you want to meet interesting people, be interested in the people you meet – their lives, their history, their story. Where are they from? How did they get here? What have they learned? By practicing the art of being interested, the majority of people can become fascinating teachers; nearly everyone has an interesting story to tell.”

30. “If you want to have an interesting dinner conversation, be interested. If you want to have interesting things to write, be interested. If you want to meet interesting people, be interested in the people you meet – their lives, their history, their story. Where are they from? How did they get here? What have they learned? By practicing the art of being interested, the majority of people can become fascinating teachers; nearly everyone has an interesting story to tell.”

— Mark Goulston

Mark Goulston Quote: “Questioning works better than telling. That’s why Will didn’t tell Evan, “Don’t let your friends get you into trouble.” Instead, he asked questions that made Evan think, “Who’s likely to get into trouble, and what should I do if it happens?” In other words, Will didn’t talk down to Evan, or talk at him. Instead, the two talked side by side emotionally as well as physically.”

31. “Questioning works better than telling. That’s why Will didn’t tell Evan, “Don’t let your friends get you into trouble.” Instead, he asked questions that made Evan think, “Who’s likely to get into trouble, and what should I do if it happens?” In other words, Will didn’t talk down to Evan, or talk at him. Instead, the two talked side by side emotionally as well as physically.”

— Mark Goulston

Mark Goulston Quote: “In this situation, your success hinges entirely on talking the person up from reptile to mammal to human brain.”

32. “In this situation, your success hinges entirely on talking the person up from reptile to mammal to human brain.”

— Mark Goulston

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