Top 30 Phil Crosby Quotes (2024 Update)

Phil Crosby Quote: “It is always cheaper to do the job right the first time.”

1. “It is always cheaper to do the job right the first time.”

— Phil Crosby

Phil Crosby Quote: “Quality is free. It’s not a gift, but it’s free. The ‘unquality’ things are what cost money.”

2. “Quality is free. It’s not a gift, but it’s free. The ‘unquality’ things are what cost money.”

— Phil Crosby

Phil Crosby Quote: “The cost of quality is the expense of doing things wrong.”

3. “The cost of quality is the expense of doing things wrong.”

— Phil Crosby

Phil Crosby Quote: “Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.”

4. “Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.”

— Phil Crosby

Phil Crosby Quote: “Quality has to be caused, not controlled.”

5. “Quality has to be caused, not controlled.”

— Phil Crosby

Phil Crosby Quote: “When you’re out of quality, you’re out of business.”

6. “When you’re out of quality, you’re out of business.”

— Phil Crosby

Phil Crosby Quote: “Quality management is needed because nothing is simple anymore, if indeed it ever was.”

7. “Quality management is needed because nothing is simple anymore, if indeed it ever was.”

— Phil Crosby

Phil Crosby Quote: “Improving quality requires a culture change, not just a new diet.”

8. “Improving quality requires a culture change, not just a new diet.”

— Phil Crosby

Phil Crosby Quote: “If we deliver on time, but the product has defects, we have not delivered on time.”

9. “If we deliver on time, but the product has defects, we have not delivered on time.”

— Phil Crosby

Phil Crosby Quote: “In a true zero-defects approach, there are no unimportant items.”

10. “In a true zero-defects approach, there are no unimportant items.”

— Phil Crosby

Phil Crosby Quote: “If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow.”

11. “If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow.”

— Phil Crosby

Phil Crosby Quote: “When in doubt, delete it.”

12. “When in doubt, delete it.”

— Phil Crosby

Phil Crosby Quote: “Making a wrong decision is understandable. Refusing to search continually for learning is not.”

13. “Making a wrong decision is understandable. Refusing to search continually for learning is not.”

— Phil Crosby

Phil Crosby Quote: “Selecting the right person for the right job is the largest part of coaching.”

14. “Selecting the right person for the right job is the largest part of coaching.”

— Phil Crosby

Phil Crosby Quote: “It isn’t what you find, it’s what you do about what you find.”

15. “It isn’t what you find, it’s what you do about what you find.”

— Phil Crosby

Phil Crosby Quote: “Slowness to change usually means fear of the new.”

16. “Slowness to change usually means fear of the new.”

— Phil Crosby

Phil Crosby Quote: “Eliminating what is not wanted or needed is profitable in itself.”

17. “Eliminating what is not wanted or needed is profitable in itself.”

— Phil Crosby

Phil Crosby Quote: “Being convinced one knows the whole story is the surest way to fail.”

18. “Being convinced one knows the whole story is the surest way to fail.”

— Phil Crosby

Featured in: Quotes About Stories

Phil Crosby Quote: “Problems breed problems, and the lack of a disciplined method of openly attacking them breeds more problems.”

19. “Problems breed problems, and the lack of a disciplined method of openly attacking them breeds more problems.”

— Phil Crosby

Phil Crosby Quote: “Quality is such an attractive banner that sometimes we think we can get away with just waving it, without doing the hard work necessary to achieve it.”

20. “Quality is such an attractive banner that sometimes we think we can get away with just waving it, without doing the hard work necessary to achieve it.”

— Phil Crosby

Phil Crosby Quote: “You don’t have to be noisy to be effective.”

21. “You don’t have to be noisy to be effective.”

— Phil Crosby

Phil Crosby Quote: “A rule to live by: I won’t use anything I can’t explain in five minutes.”

22. “A rule to live by: I won’t use anything I can’t explain in five minutes.”

— Phil Crosby

Phil Crosby Quote: “If you don’t know what the defect level is, how do you know when to get mad?”

23. “If you don’t know what the defect level is, how do you know when to get mad?”

— Phil Crosby

Phil Crosby Quote: “Most things don’t work like they are supposed to work.”

24. “Most things don’t work like they are supposed to work.”

— Phil Crosby

Phil Crosby Quote: “We must define quality as conformance to specifications if we are to manage it.”

25. “We must define quality as conformance to specifications if we are to manage it.”

— Phil Crosby

Phil Crosby Quote: “The customer deserves to receive exactly what we have promised to produce – a clean room, a hot cup of coffee, a nonporous casing, a trip to the moon on goassamer wings.”

26. “The customer deserves to receive exactly what we have promised to produce – a clean room, a hot cup of coffee, a nonporous casing, a trip to the moon on goassamer wings.”

— Phil Crosby

Phil Crosby Quote: “Very few of the great leaders ever get through their careers without failing, sometimes dramatically.”

27. “Very few of the great leaders ever get through their careers without failing, sometimes dramatically.”

— Phil Crosby

Phil Crosby Quote: “Many managers feel, somewhat cynically, that people are being paid to do their jobs and that’s that. This attitude reflects an insensitivity to people that is a trademark of many hockey-style managers.”

28. “Many managers feel, somewhat cynically, that people are being paid to do their jobs and that’s that. This attitude reflects an insensitivity to people that is a trademark of many hockey-style managers.”

— Phil Crosby

Phil Crosby Quote: “You are going to be measured anyway by some means, fair or foul. Usually the one doing the measuring has nothing specific in mind; so he does it by the seat of his pants. Careers are destroyed in this manner.”

29. “You are going to be measured anyway by some means, fair or foul. Usually the one doing the measuring has nothing specific in mind; so he does it by the seat of his pants. Careers are destroyed in this manner.”

— Phil Crosby

Phil Crosby Quote: “The great discoveries are usually obvious.”

30. “The great discoveries are usually obvious.”

— Phil Crosby

Phil Crosby Quote: “Successful people breed success.”

31. “Successful people breed success.”

— Phil Crosby

Phil Crosby Quote: “It is not possible to know what you need to learn.”

32. “It is not possible to know what you need to learn.”

— Phil Crosby

Quotes About Stories

Quotes About Stories

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Motivational Quotes

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Inspirational Entrepreneurship Quotes

Positive Quotes

Positive Quotes

Albert Einstein Quotes

Albert Einstein Quotes

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Motivational Quotes

INSPIRATIONAL SUCCESS MOTIVATIONAL

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Inspirational Entrepreneurship Quotes

ENTREPRENEURSHIP BUSINESS INSPIRATIONAL

Positive Quotes

Positive Quotes

Albert Einstein Quotes

Albert Einstein Quotes

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Steve Jobs Quotes

Steve Jobs Quotes

ENTREPRENEURSHIP BUSINESS APPLE

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Inspirational Quotes

COURAGE MOTIVATIONAL STRENGTH

Swami Vivekananda Quotes

Swami Vivekananda Quotes

LIFE SPIRITUALITY

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