“Somehow, he created an environment that was both demanding and incredibly fun. He suppressed a smile at our silliness – just letting the corner of his mouth turn up slightly so we could see his amusement – and told us bluntly when our work wasn’t good enough. We loved him. But we also feared him, in a healthy way. Because he made us feel important, because he so obviously cared about what he was doing and about us, we desperately wanted to please him.”
