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During a difficult conversation, calmly address your feelings without making assumptions. Be aware of communication tendencies to better understand the intention behind someone’s words. Make criticism specific and actionable. Ask the recipient how they prefer to receive feedback. Emotionally proofread what you write before hitting Send.

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Liz Fosslien Quote: “During a difficult conversation, calmly address your feelings without making assumptions. Be aware of communication tendencies to better understand the intention behind someone’s words. Make criticism specific and actionable. Ask the recipient how they prefer to receive feedback. Emotionally proofread what you write before hitting Send.”

“During a difficult conversation, calmly address your feelings without making assumptions. Be aware of communication tendencies to better understand the intention behind someone’s words. Make criticism specific and actionable. Ask the recipient how they prefer to receive feedback. Emotionally proofread what you write before hitting Send.”

Liz Fosslien

Liz Fosslien Quote: “During a difficult conversation, calmly address your feelings without making assumptions. Be aware of communication tendencies to better understand the intention behind someone’s words. Make criticism specific and actionable. Ask the recipient how they prefer to receive feedback. Emotionally proofread what you write before hitting Send.”
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