“The core skill of Understanding is the search for the underlying theme or possible cause that fuels the emotion. We’re not asking questions and listening to answers just to provide a sympathetic ear. As we listen, we’re looking for a meaning that goes deeper than the words being said.”

“The core skill of Understanding is the search for the underlying theme or possible cause that fuels the emotion. We’re not asking questions and listening to answers just to provide a sympathetic ear. As we listen, we’re looking for a meaning that goes deeper than the words being said.”

— Marc Brackett