Top 6 Robert G. Thompson Quotes (2025 Update)

1. “Customer-centricity should be about delivering value for customers that will eventually create value for the company.”

— Robert G. Thompson

2. “The simple truth is that technology is still a poor substitute for human interaction.”

— Robert G. Thompson

3. “Customers are speaking to you implicitly via their behavior, captured in the footprints they leave behind in your systems.”

— Robert G. Thompson

4. “To paraphrase Einstein, insanity is expecting employees to do one thing while rewarding them for doing something else.”

— Robert G. Thompson

5. “If you give customers a chance, they’ll communicate with you in many ways.”

— Robert G. Thompson

6. “Most companies that win don’t have a unique strategy; quite the opposite, they are doing what everyone else is doing but have figured out how to execute better.”

— Robert G. Thompson

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