“Leaders don’t create followers, they create more leaders.”
— Tom Peters
“Test fast, fail fast, adjust fast.”
“There is no such thing as a minor lapse of integrity.”
“Leaders win through logistics. Vision, sure. Strategy, yes. But when you go to war, you need to have both toilet paper and bullets at the right place at the right time. In other words, you must win through superior logistics.”
“Ready, fire, aim. Do it! Make it happen! Action counts. No one ever sat their way to success.”
“The thing that keeps a business ahead of the competition is excellence in execution.”
“Hire attitude train skills.”
“Excellence is not an aspiration. Excellence is what you do in the next five minutes.”
“Never, ever rest on your laurels. Today’s laurels are tomorrow’s compost.”
“Excellent firms don’t believe in excellence – only in constant improvement and constant change.”
“The simple act of paying positive attention to people has a great deal to do with productivity.”
“If you’re not confused, you’re not paying attention.”
“Listen to Everyone. Ideas come from everywhere.”
“Management is about arranging and telling. Leadership is about nurturing and enhancing.”
“Reward excellent failures. Punish mediocre successes.”
“Quality involves living the message of the possibility of perfection and infinite improvement, living it day in and day out, decade by decade.”
“If not excellence, what? If not excellence now, when?”
“Regardless of age, regardless of position, regardless of the business we happen to be in, all of us need to understand the importance of branding. We are CEOs of our own companies: Me, Inc. To be in business today, our most important job is to be head marketer for the brand called You.”
“Do it, fix it, try it.”
“In McKinsey’s world, all of life is one of two things: strategy or organization.”
“Public Speaking is a skill that can be studied, polished, perfected. Not only can you get good at it, you can get damn good at it and it makes a heck of a difference.”
“A passive approach to professional growth will leave you by the wayside.”
“It’s this simple: You are a brand. You are in charge of your brand. There is no single path to success. And there is no one right way to create the brand called You. Except this: Start today. Or else.”
“Good managers have a bias for action.”
“Life is pretty simple: You do some stuff. Most fails. Some works. You do more of what works. If it works big, others quickly copy it. Then you do something else. The trick is the doing something else.”
“To meet the demands of the fast-changing competitive scene, we must simply learn to love change as much as we have hated it in the past.”
“Organizations exist to serve. Period. Leaders live to serve. Period.”
“Dot the i’s, cross the t’s, answer the phones promptly, send out errorless invoices, and in general never forget that the devil is in the details.”
“You will be remembered, in the long haul, for the quality of your work, not the quantity of your work. No one evaluates Picasso based on the number of paintings he churned out.”
“Don’t ‘tolerate’ mistakes. Embrace them!”
“Learning is a matter of intensity not elapsed time.”
“Celebrate what you want to see more of.”
“The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.”
“Brand inside is more important than brand outside for sustained success.”
“Smile if it kills you. The physiology of smiling diffuses a lot of anger and angst. It makes your body and soul feel better.”
“The dominant culture in most big companies demands punishment for a mistake, no matter how useful, small, invisible...”
“Have you set high standards in the past that make it clear what level of performance you demand?”
“Communication is everyone’s panacea for everything.”
“The best leaders are the best notetakers, best askers, and best learners.”
“Community organizing is all about building grassroots support. It’s about identifying the people around you with whom you can create a common, passionate cause. And it’s about ignoring the conventional wisdom of company politics and instead playing the game by very different rules.”
“TRUST, not technology, is the issue of the decade.”
“There are few things that will take you further in life, than your ability to make a good presentation.”
“An ability to embrace new ideas, routinely challenge old ones, and live with paradox will be the effective leader’s premier trait.”
“You can’t live life without an eraser.”
“One percent improvement in 1,000 things is better than 1,000% improvement in one thing.”
“Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!”
“You can’t think your way out of a box; you’ve got to act.”
“In today’s economy there are no experts, no ‘best and brightest’ with all the answers. It’s up to each one of us. The only way to screw up is to not try anything.”
“Vision is dandy, but sustainable company excellence comes from a huge stable of able managers.”
“The ‘value added’ for most any company, tiny or enormous, comes from the Quality of Experience provided.”
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