Top 160 Chip Heath Quotes (2024 Update)
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51. “Don’t obsess about the failures. Instead, investigate and clone the successes.”

— Chip Heath

52. “There’s no such thing as a passive audience.”

— Chip Heath

53. “One of the worst things about knowing a lot, or having access to a lot of information, is that we’re tempted to share it all.”

— Chip Heath

54. “Most of the big problems we encounter in organizations or society are ambiguous and evolving. They don’t look like burning-platform situations, where we need people to buckle down and execute a hard but well-understood game plan. To solve bigger, more ambiguous problems, we need to encourage open minds, creativity, and hope.”

— Chip Heath

55. “Culture change is difficult and slow. To have any chance to succeed, the meeting needed to deliver a jolt.”

— Chip Heath

56. “This is the great trap of life: One day rolls into the next, and a year goes by, and we still haven’t had that conversation we always meant to have. Still haven’t created that peak moment for our students. Still haven’t seen the northern lights. We walk a flatland that could have been a mountain range. It’s not easy to snap out of this tendency. It took a terminal illness for Gene O’Kelly to do it.”

— Chip Heath

57. “It takes emotion to bring knowledge to a boil.”

— Chip Heath

58. “Creating more memorable and meaningful experiences is a worthy goal –.”

— Chip Heath

59. “Trying to fight inertia and indifference with analytical arguments is like tossing a fire extinguisher to someone who’s drowning. The solution doesn’t match the problem.”

— Chip Heath

60. “Confirmation bias is probably the single biggest problem in business, because even the most sophisticated people get it wrong. People go out and they’re collecting the data, and they don’t realize they’re cooking the books.”

— Chip Heath

61. “To make our communications more effective, we need to shift our thinking from “What information do I need to convey?” to “What questions do I want my audience to ask?”

— Chip Heath

62. “Until you can ladder your way down from a change idea to a specific behavior, you’re not ready to lead a switch.”

— Chip Heath

63. “A million seconds is 12 days. A billion is 1,000 times greater than 1,000,000. A billion seconds is 32 years.”

— Chip Heath

64. “What’s working and how can we do more of it?” That’s the bright-spot philosophy in a single question.”

— Chip Heath

65. “The more we reduce the amount of information in an idea, the stickier it will be.”

— Chip Heath

66. “What questions do I want my audience to ask?”

— Chip Heath

67. “Specific, Measurable, Actionable, Relevant, and Timely.”

— Chip Heath

68. “How can you make your change a matter of identity rather than a matter of consequences?”

— Chip Heath

69. “Curiosity, he says, happens when we feel a gap in our knowledge.”

— Chip Heath

70. “Journalists obsess about their leads. Don Wycliff, a winner of prizes for editorial writing, says, “I’ve always been a believer that if I’ve got two hours in which to write a story, the best investment I can make is to spend the first hour and forty-five minutes of it getting a good lead, because after that everything will come easily.”

— Chip Heath

71. “If you want your ideas to be stickier, you’ve got to break someone’s guessing machine and then fix it.”

— Chip Heath

72. “Statistics are rarely meaningful in and of themselves. Statistics will, and should, almost always be used to illustrate a relationship. It’s more important for people to remember the relationship than the number.”

— Chip Heath

73. “Mystery is created not from an unexpected moment but from an unexpected journey. We know where we’re headed – we want to solve the mystery – but we’re not sure how we’ll get there.”

— Chip Heath

74. “Anger prepares us to fight and fear prepares us to flee.”

— Chip Heath

75. “A great way to avoid useless accuracy, and to dodge the Curse of Knowledge, is to use analogies. Analogies derive their power from schemas: A pomelo is like a grapefruit. A good news story is structured like an inverted pyramid. Skin damage is like aging. Analogies make it possible to understand a compact message because they invoke concepts that you already know.”

— Chip Heath

76. “Solutions-focused therapists learn to focus their patients on the first hints of the miracle – “What’s the first small sign you’d see that would make you think the problem was gone” – because they want to avoid answers that are overly grand and unattainable:.”

— Chip Heath

77. “The most basic way to make people care is to form an association between something they don’t yet care about and something they do care about. We.”

— Chip Heath

78. “If you want a reluctant Elephant to get moving, you need to shrink the change.”

— Chip Heath

79. “What would you do if you knew you would not live until 40?”

— Chip Heath

80. “By using Kamb’s level-up strategy, we multiply the number of motivating milestones we encounter en route to a goal. That’s a forward-looking strategy: We’re anticipating moments of pride ahead.”

— Chip Heath

81. “An accurate but useless idea is still useless.”

— Chip Heath

82. “Responsiveness encompasses three things: Understanding: My partner knows how I see myself and what is important to me. Validation: My partner respects who I am and what I want. Caring: My partner takes active and supportive steps in helping me meet.”

— Chip Heath

83. “Your brain hosts a truly staggering number of loops. The more hooks an idea has, the better it will cling to memory.”

— Chip Heath

84. “Their relationship was utterly transformed because of a simple question: “What matters to you?”

— Chip Heath

85. “To experience more defining moments, we need to rethink the way we set goals.”

— Chip Heath

86. “This is the biggest problem in analytics today.”

— Chip Heath

87. “Why are habits so important? They are, in essence, behavioral autopilot. They allow lots of good behaviors to happen without the Rider taking charge. Remember that the Rider’s self-control is exhaustible, so it’s a huge plus if some positive things can happen “free” on autopilot.”

— Chip Heath

88. “There’s nine times more to gain by elevating positive customers than by eliminating negative ones.”

— Chip Heath

89. “The “occasionally remarkable” moments shouldn’t be left to chance! They should be planned for, invested in.”

— Chip Heath

90. “When you’re at the beginning, don’t obsess about the middle, because the middle is going to look different once you get there. Just look for a strong beginning and a strong ending and get moving.”

— Chip Heath

91. “When a CEO discusses “unlocking shareholder value,” there is a tune playing in her head that the employees can’t hear.”

— Chip Heath

92. “So, rather than guess about whether people will understand our ideas, we should ask, “Is it concrete?” Rather than speculate about whether people will care, we should ask, “Is it emotional? Does it get out of Maslow’s basement? Does it force people to put on an Analytical Hat or allow them to feel empathy?”

— Chip Heath

93. “To summarize, here’s our checklist for creating a successful idea: a Simple Unexpected Concrete Credentialed Emotional Story.”

— Chip Heath

94. “In Sternin’s judgment, all of this analysis was “TBU” – true but useless.”

— Chip Heath

95. “One of my favorite bloggers who can articulate his ideas clearly is Avinash Kaushik. The only problem? His ideas are so awesome his posts are a mile long, but I promise they are worth the time.”

— Chip Heath

96. “And that’s the charge for all of us: to defy the forgettable flatness of everyday work and life by creating a few precious moments.”

— Chip Heath

97. “If you’re struggling to make a transition, create a defining moment that draws a dividing line between Old You and New You.”

— Chip Heath

98. “It changed their attitude from reactive and critical to active and creative.”

— Chip Heath

99. “Here’s how it happens: One person reveals something and waits to see if the other person will share something back. The reciprocity, if it comes, is a sign of understanding, validation, and caring. I’ve heard you, I understand and accept what you’re saying, and I care for you enough to disclose something about myself. An unresponsive partner – like a seatmate on a flight who puts on his headphones shortly after you make a comment – terminates the reciprocity, freezing the relationship.”

— Chip Heath

100. “If you want to be part of a group that bonds like cement, take on a really demanding task that’s deeply meaningful. All of you will remember it for the rest of your lives.”

— Chip Heath